Refund policy

We want you to love what you wear. If you aren't satisfied, we are here to help.

• Eligibility: You may request an exchange within 7 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached.

• Non-Exchangeable Items: Items purchased during "Clearance Sales" or "Flash Sales" cannot be returned or exchanged unless they are defective.

• Process: To initiate an exchange, contact us at rooxclothing.com@gmail.com with your order number and images of the product.

• Damaged Items: If you receive a damaged or incorrect product, we will replace it free of cost.

• Refunds: We do not offer cash refunds. However, a store credit/voucher may be issued in specific cases.